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FAQ

How much is delivery and how long does it take?

We offer free shipping on orders over R500 to anywhere in South Africa. Any orders below R500 will be charged a R49 shipping fee.

Our Matcha is shipped directly out of Durban North and usually takes around 1-3 working days after your payment clears. If you are in the Durban area, your delivery should be with you within one working day.

We use Dawn Wing Couriers and once your order is paid, you will receive a tracking number.

Ready to order?

Grab myMatcha Blue here.

Grab myMatcha Green here.

Any side-effects associated with myMatcha tea?

All ingredients we use is 100% all-natural. That means we don't add any additives, colourants, chemicals, preservatives etc. That said, there is nothing within our products that will cause negative side effects.

myMatcha green does contain natural tea caffeine so if you're hyper sensitive to caffeine please limit your daily intake.

Why is myMatcha tea so expensive?

It is unfortunately expensive when you compare it to normal green tea mainly because of the amount of time and work that goes into each harvest.

Young tea leaves are individually hand picked during harvest and are then shaded for 2 full weeks. This process ups the antioxidant levels in the leaves which provides powerful detoxifying effects.

Once the leaves are selected, they are manually steamed and grounded into a fine power. Since the leaves are ground up you end up consuming the entire leaf which means you get even more antioxidants out of each serving!

SIDE NOTE: Each packet gives you 90 servings for R359, which only costs around R3.98 per cup of myMatcha. That’s half the price of a cup of Nespresso!

What is your refund policy?

All our myMatcha products are covered by our 60-day money back guarantee.

If you do order myMatcha, and you don't even like the taste or what it looks like, then give it to a friend or family member, give us a call and I will personally refund you every cent.

You heard me right, we'll refund you without asking you to return the product!

If you order our products and you don't like them, it shouldn't be your problem...it should be mine! And that's exactly why we're going to shoulder 100% of the risk with ZERO risk for you.

No postage fees, no "service" charges, no hidden charges, nothing. You'll get refunded every cent!

The only time we'll ask you to return anything is if you've ordered more than 1 item.

Our return address is:

Po Box 22435
Glenashley
Durban
4022

And email us the tracking number to info@mymatcha.co.za

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